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Refund & Return Policy
Domestic Orders (Germany)
Returns accepted within 14 days of delivery.
Items must be unused, in original packaging, and in the same condition as received.
Refunds issued to the original payment method once the return is received and inspected.
Return shipping costs within Germany are the customer’s responsibility, unless the item is defective or damaged.
International Orders
Returns accepted within 14 days of delivery.
Items must be unused, in original packaging, and in the same condition as received.
Refunds issued to the original payment method once the return is received and inspected.
Customers are responsible for return shipping costs and customs duties.
Non-Refundable Items
Gift cards
Downloadable products
Items damaged due to customer misuse
Damaged or Incorrect Items
Contact us within 7 days of delivery with photos and order details.
We will arrange a replacement or full refund, including shipping costs.
How to Request a Refund
Contact us at: msnpmk@hotmail.com
Include your order number, product name, and reason for return/refund
We will respond within 2 business days with return instructions
Refund Processing Time
Refunds processed within 7–10 business days after receiving the returned item
Depending on your bank/payment provider, additional 3–5 business days may be required
Additional Notes
Always return items in their original packaging
Use tracked shipping for returns (especially international), as we are not responsible for lost return shipments
Original shipping charges are non-refundable, unless the item was defective or shipped incorrectly
Contact Information:
Email: msnpmk@hotmail.com
Phone: +49 21666475290
Address: P M Koshy, Hauptstrasee 110, 41236, Moenchengladbach, Germany.